Question 1

What time are you open each day?

Accepted Answer

Our operating hours are 9:00 am to 9:00 pm.

Question 2

How soon can you expect your order to arrive?

Accepted Answer

Once your order is placed and payment is confirmed, we dispatch it as quickly as possible. You’ll also receive a text message to confirm your order and keep you updated.

Question 3

How much do you charge for delivery?

Accepted Answer

Delivery fees depend on where you are. For deliveries around Nairobi, a standard charge of Ksh 100 applies.

Question 4

Can I return an item after it leaves the pharmacy?

Accepted Answer

For safety reasons, we don’t accept returns once goods have left the pharmacy. If you have any concerns about a product, please contact 0757479339 and we’ll be happy to help you further.

Question 5

How do you protect the information you share with us?

Accepted Answer

We use appropriate security measures to help protect your personal data from being lost, misused, accessed without permission, altered, or disclosed.

Question 6

Can I send someone to collect my order on my behalf?

Accepted Answer

For in-store pickup,we will only release the order to a third party upon confirmation from you through various communication channels that someone is collecting for you.

Question 7

How can you place an order online?

Accepted Answer

Go to the Aster Pharmacy website, search for the products you need, add them to your cart, enter your delivery details, choose your payment method, and confirm your order.

Question 8

Which payment methods can you use?

Accepted Answer

You can pay with M-Pesa, Visa, or Mastercard debit and credit cards.

Question 9

Is reversal possible for overpayments?

Accepted Answer

In the event that the amount you pay is higher than the total value of your final order, the difference will be placed in your account which you can use against future purchases.

Question 10

Where can you read your terms and conditions?

Accepted Answer

Please take a moment to read our Terms & Conditions before uploading your prescription or placing an order. They explain how we handle security, communication, and how the service works.

FAQ

Frequently asked questions

What time are you open each day?

How soon can you expect your order to arrive?

How much do you charge for delivery?

Can I return an item after it leaves the pharmacy?

How do you protect the information you share with us?

Can I send someone to collect my order on my behalf?

How can you place an order online?

Which payment methods can you use?

Is reversal possible for overpayments?

Where can you read your terms and conditions?

Location

Business Hours

Contact Us

Message/WhatsApp

Email Us