Our operating hours are 9:00 am to 9:00 pm.

Once your order is placed and payment is confirmed, we dispatch it as quickly as possible. You’ll also receive a text message to confirm your order and keep you updated.

Delivery fees depend on where you are. For deliveries around Nairobi, a standard charge of Ksh 100 applies.

For safety reasons, we don’t accept returns once goods have left the pharmacy. If you have any concerns about a product, please contact 0757479339 and we’ll be happy to help you further.

We use appropriate security measures to help protect your personal data from being lost, misused, accessed without permission, altered, or disclosed.

For in-store pickup,we will only release the order to a third party upon confirmation from you through various communication channels that someone is collecting for you.

Go to the Aster Pharmacy website, search for the products you need, add them to your cart, enter your delivery details, choose your payment method, and confirm your order.

You can pay with M-Pesa, Visa, or Mastercard debit and credit cards.

In the event that the amount you pay is higher than the total value of your final order, the difference will be placed in your account which you can use against future purchases.

Please take a moment to read our Terms & Conditions before uploading your prescription or placing an order. They explain how we handle security, communication, and how the service works.